Easy-peasy! Just follow these simple steps:
- Sign in and register your return on My Page. If you don’t have an account, use this link instead! It's important that you register your return online under "My Pages" so the return process and refund will be as quick and smooth as possible. If you want, you can also use our return slip which you can download here.
- Go to DHL’s website to create a return label. You only need to fill out the fields not marked with a star (*), so only your name, email and home address.
- Print out the return label, stick it to the package and make sure you cover the original label completely, if you’re using the original packaging. Then just bring the package to a post office or postal point. (Don’t bring it to DHL, though!) And don’t forget to ask for a receipt.
- 9,95 € return shipping
Psst! Don’t forget to save your receipt until you get the return confirmation email from us.
You have 14 days to decide if you want to keep the products, from the date you received the package. The products must be shipped back in good condition and well-packaged. For more information about your right of return, see our General Terms & Conditions here.
Extended returns until 6/1/2023
We have extended the return period from 11/11/2022, so that you can shop your Christmas gifts (or must-haves for yourself) without worries.