- £9.95 return shipping
You have 14 days to decide if you want to keep the products, from the date you received the package. The products must be shipped back in good condition and well-packaged. For more information about your right of return, see our General Terms & Conditions here.
Psst! Make sure to stick the new return label over the old one!
Register your return online
It's important that you register your return online under "My Pages" so the return process and refund will be as quick and smooth as possible. If you want, you can also use our return slip which you can download here.
Sign in on your account. Under My Pages, click on Make a return. Then go to Register return to get started. There will be instructions that you can follow all the way.
Can't find your order, or did you place your order without an account? Then you can register your return here. Enter you email address and order number. If that's not working either, then just contact us here and we'll help you out!
If you decided to order new items, then you need to go to the checkout to complete your new purchase after you're done registering your return.
Pack the items and get a commercial invoice
You can use the original packaging for the return. If you no longer have the original packaging, then of course you can use something else, as long is it's sturdy.
In order for the return package to get through customs, you’ll need to provide UPS with a commercial invoice. Contact our customer service after you registered your return online, and they’ll hook you up with one. Don’t put it inside the package; hand it over to UPS when you send the return package.
Attach the return label and send your package
The return label was included in the package, you can use this for the return shipment. Didn't get a return label or need a new one? Contact us here and we'll help you out.
Bring the package to a UPS point. You can find one near you on the UPS website.
Don’t forget to save your receipt until you get the return confirmation email from us.