Oh no, we’re sorry to hear that! Of course you can send it back to us as a claim. Just follow these steps:
2. Pick “defective item” as the reason for the return so we know there’s something wrong with the item. When you’re done, it will say there’s a return fee, but no worries, that won’t be charged if your claim is approved.
3. Put the item in a sturdy package and attach the return label. Don't have a return label? Let us know and we'll send you a new one!
4. Bring the package to DHL. Don’t forget to save your receipt until you get the return confirmation from us.