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  2. Returns

Returns

Here you can read all about returns! You have 14 days, counted from the date you received your order, to decide whether or not you want to keep your items. Please note that, in order for the full amount to be refunded, the items need to be returned in the original state, with - if feasibly possible - all tags attached.

Return Instructions

  • How do I return something?
  • How long can I return things?
  • I received a faulty item! What now?
  • I can't register my return, what do I do?

Return Questions

  • I didn't get a return label
  • Have you received my return?
  • Does a return cost anything?
  • I registered a return, but I decided to keep the items after all. What do I do?
  • Can underwear, makeup and jewelry be returned?
  • I placed a new order before I registered my return. Do I still get a free return?
See all 11 articles

Refunds

  • When do I get my money back if I return something?
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