Easy-peasy! Just follow these simple steps:
- Sign in and register your return on My Page. If you don’t have an account, use this link instead! It's important that you register your return online under "My Pages" so the return process and refund will be as quick and smooth as possible. If you want, you can also use our return slip which you can download here.
- In order for the return package to get through customs, you’ll need to provide the carrier with a commercial invoice. Contact our customer service after you registered your return online, and they’ll hook you up with one. Don’t put it inside the package; hand it over to the carrier when you send the return package.
- You can send the package through a postal service of your choosing. As the customer, you are responsible for the return costs. Remember to ask for proof of postage and, if possible, a tracking number. It’s also a good idea to mark your parcel as "Returned Goods", and don't forget to hand over the commercial invoice. Send your package to this address:
Bergkantsgatan 6, gate 2-6
506 49 Borås
Psst! Don’t forget to save your receipt until you get the return confirmation email from us.