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Nelly Help Center
Returns
Return Questions

Can I return sale items?

Yup, you can return sale items as long as you follow our return conditions!

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Articles in this section

I didn't get a return label
How long can I return things?
Have you received my return?
I received a faulty item! What now?
How do I return something?
I can't register my return, what do I do?
Does a return cost anything?
I registered a return, but I decided to keep the items after all. What do I do?
Can underwear, makeup and jewelry be returned?
I already sent a return, but I forgot to register it online. What now?

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