We're here to help!

What do you need help with?

Frequently asked questions

  • Where is my order?

    You can track your order by clicking the link in the confirmation mail you got when we shipped your order!

  • How long can I return things?

    Something that didn’t fit? Then you have 14 days to make a return (from the day you received your order). All you need to do is register your return on My page and send it back to us within 14 days – simple as that!

  • When do I get my money back if I return something?

    Depending on the carrier you chose for the return shipment, it can take up to 14 days before the money shows up on your account, from the date you sent the package. You’ll get a return confirmation in your inbox when we’ve processed your return.

    • Card payment: the refund is made within 1-5 working days (after you got your return confirmation) to the same account that was used for payment.
    • Gift card: the refund is made to the same gift card you used when you ordered, within 1-3 days after you received the return confirmation. Don’t have your code? We got your back! Get in touch with customer service and we’ll help you out.
    • NLY Points: will be refunded to your customer account within 1-3 days (after you got the return confirmation).

    To get your money back, your return must be approved. The items must be sent back within 14 days, in their original state and (if reasonably possible) in their original packaging with the tags attached. So, like box fresh!

    The shipping fee is only refunded if you don’t keep anything and return all the items in your order.

Where is my order?

You can track your order by clicking the link in the confirmation mail you got when we shipped your order!

How long can I return things?

Something that didn’t fit? Then you have 14 days to make a return (from the day you received your order). All you need to do is register your return on My page and send it back to us within 14 days – simple as that!

When do I get my money back if I return something?

Depending on the carrier you chose for the return shipment, it can take up to 14 days before the money shows up on your account, from the date you sent the package. You’ll get a return confirmation in your inbox when we’ve processed your return.

  • Card payment: the refund is made within 1-5 working days (after you got your return confirmation) to the same account that was used for payment.
  • Gift card: the refund is made to the same gift card you used when you ordered, within 1-3 days after you received the return confirmation. Don’t have your code? We got your back! Get in touch with customer service and we’ll help you out.
  • NLY Points: will be refunded to your customer account within 1-3 days (after you got the return confirmation).

To get your money back, your return must be approved. The items must be sent back within 14 days, in their original state and (if reasonably possible) in their original packaging with the tags attached. So, like box fresh!

The shipping fee is only refunded if you don’t keep anything and return all the items in your order.