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  1. Nelly Help Center
  2. Returns

Returns

Return Instructions

  • How do I return something?
  • I can't register my return
  • Can I return things from different orders in the same package?
  • I didn't get a return label

Return Questions

  • Have you received my return?
  • Does a return cost anything?
  • How long can I return things?
  • Can I get the same discount again if I want the same item in a different size?
  • I registered a return, but I decided to keep the items after all. What do I do?
  • I accidentally registered two different returns for the same order. What should I do?
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Claims

  • I received a faulty item! What now?
  • I did not receive all the items I ordered
  • I received the wrong item!
  • I registered a claim, but I didn't get my return label
  • When do I get my money back if I send in a claim?

Refunds

  • When do I get my money back if I return something?
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