When you register a claim, then we need to take a look at it first, so that we can offer the best solution for you. If we want you to send a return, then we'll contact you with more information about this after we have looked at your claim. We usually get back to you within 48 hours on working days.
If you also registered a regular return, then you can wait with sending it in until after we get back to you. No worries, this won't affect your return period!