Oh no, we’re sorry to hear that! Sign into My Page and register the claim under my orders – register return, or via this link.
- Choose the item you want to claim
- Click the button “I want to create a complaint” at the bottom
- Choose a reason
- Write a short description of what is wrong with the item
- Upload some clear pictures of the defect
- Complete the registration
We’ll contact you with more instructions once we have looked at your claim, usually within 48 hours.