Sign into My Pages and register the claim under my orders – register return, or via this link.
- Choose the item you want to claim
- Click the button “I want to create a complaint” at the bottom
- Choose a reason
- Write a short description of what is wrong with the item
- Upload some clear pictures of the defect
- Complete the registration
- We’ll contact you with more instructions once we have looked at your claim, usually within a day or two
In case the item is to be returned, then we’ll send you a return label via email. Put the item in a sturdy package, stick the return label on it and then bring it to a service point. Don’t forget to save your receipt until you get the return confirmation from us.
We’ll send you a confirmation email as soon as the claim has been processed. This may take up to four weeks. There is no return fee for approved claims.