Sign into My Pages and register the claim under my orders – register return, or via this link.
- Choose the item you want to claim
- Click the button “I want to create a complaint” at the bottom
- Choose a reason
- Write a short description of what is wrong with the item
- Upload some clear pictures of the defect
- Complete the registration
- We’ll contact you with more instructions once we have looked at your claim, usually within a day or two
In case the item is to be returned, then we’ll send you a return label via email. Put the item in a sturdy package, stick the return label on it and then bring it to a service point. Don’t forget to save your receipt until you get the return confirmation from us.
We’ll send you a confirmation email as soon as the claim has been processed. This may take up to four weeks. There is no return fee for approved claims.
The right to make a complaint regarding defective goods is valid for 3 years from the date you received your item. Please note that it is important to contact us about your complaint as soon as possible after you have discovered the defect. We need to receive your complaint within a reasonable time, which is within 2 months from when the defect was discovered.