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Nelly Help Center Help Center home page
  1. Nelly Help Center
  2. Returns
  3. Return Questions

Return Questions

  • How long can I return things?
  • Have you received my return?
  • How do I return something?
  • I can't register my return, what do I do?
  • Does a return cost anything?
  • Can I get a return label?
  • I registered a return, but I decided to keep the items after all. What do I do?
  • Can underwear, makeup and jewelry be returned?
  • I already sent a return, but I forgot to register it online. What now?
  • Can I return things from different orders in the same package?
  • Can I get the same discount again if I want the same item in a different size?
  • Can I return sale items?
  • I received a faulty item! What now?
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