I don't have an order number and I can't find my order under My pages
Did you receive an order confirmation email when you placed your order? You can find your order number there. If you didn't get an order confirmation either, then the order may have been placed under a different email address, or there may have been a typo in the email address. Contact us here - we'll help you find your order and register your return.
It says the information is incorrect, but I filled out everything correctly
Please double check the order number and email address to make sure there aren't any typos. Also make sure you're using the same email address as where you received the order confirmation. If it's still not working, then you can contact customer service here, so that we can look into it further.