I don't have an order number and I can't find my order under My pages
Did you receive an order confirmation email when you placed your order? You can find your order number there. If you didn't get an order confirmation either, then the order may have been placed under a different email address, or there may have been a typo in the email address. Contact us here - we'll help you find your order and register your return.
It says the information is incorrect, but I filled out everything correctly
We are currently experiencing some technical issues in our system that are preventing order statuses from updating correctly.
Unfortunately, this may affect both delivery confirmations and the ability to register returns via My Pages.
We are working to resolve this as quickly as possible. Please try again after 17:00 2026-07-10.
As soon as everything is functioning again, you will receive your delivery confirmation by email, and it will also be possible to register your return. Thank you for your patience!"
Please double check the order number and email address to make sure there aren't any typos. Also make sure you're using the same email address as where you received the order confirmation. If it's still not working, then you can contact customer service here, so that we can look into it further.