If your package was returned to us because it could not be delivered or was not picked up in time, then unfortunately, we are unable to send out the same package again. If you would still like to have the items, then you will need to place a new order. The new order must be paid for again.
There are various reasons why a package could not be delivered, such as incorrect address details or an incorrect phone number.
The refund for the returned order is processed separately once we have received the package back. This may take up to 14 days from when the package was sent back.
If you live outside the EU (i.e. in the United Kingdom or in Switzerland), then you will still be responsible for any duties and taxes. You can read more about this here and in our Genereal Terms & Conditions.