For countries outside the EU, the prices on Nelly.com do not include local sales tax/VAT. These additional costs may be charged to you upon delivery.
Customers may be subject to additional charges in order to receive their package, depending on the destination. Such charges include Customs & Duty charges, VAT/local taxes, etc. These charges are not included in the price paid at checkout. Only the value of the item(s) and the delivery fee are paid at checkout, even though an estimate of said import charges may be provided for certain shipping destinations. Payment of these fees is the sole responsibility of the customer/buyer.
Depending on the parcel carrier, a notification email may be sent to the customer when additional charges have been calculated, prior to delivery. Such a notification will inform the customer of additional fees required. Alternatively, the customer may be contacted by phone. Only UK orders under 135 GBP (low-value orders) are eligible as Tax & Customs Free imports.
Once a parcel has entered the destination country, it will be held by Customs for clearance. During this time, import duties and tax fees (should they apply) will be calculated by the present authority. In case of forced Return-to-Sender due to unpaid additional fees, a nominative/penalty fee may apply on the sum refunded.
Do you need more info about this? Get in touch with our customer service and we’ll hook you up!