From the day you send the package, it can take up to 3-4 weeks before the money shows up on your account. You’ll get a return confirmation in your inbox when we’ve processed your return. We charge a €9,95 / £9,95 / 49zł return fee per return shipment, to cover the costs of shipping the package back to our warehouse.
- Card payment/Direct payment/Paypal/Applepay: the refund is made within 1-5 working days (after you got your return confirmation) to the same account that was used for payment.
- Klarna Pay Later: Klarna will adjust your invoice within 1-3 days after you received the return confirmation. Read more about this here.
To get your money back, your return must be approved. The items must be sent back within 14 days, in their original state and (if reasonably possible) in their original packaging with the tags attached. So, like box fresh!
The shipping fee and invoice fee are only refunded if you don’t keep anything and return all the items in your order.