- Choose the item you want to claim
- Click the button “I want to file a claim” at the bottom
- Choose a reason
- Write a short description of what is wrong with the item
- Upload some clear pictures of the defect
- Complete the registration
- We’ll contact you with more instructions once we have looked at your claim
In case the item is to be returned, then we’ll send you a return label via email. Put the item in a sturdy package, stick the return label on it and then bring it to DHL. Don’t forget to save your receipt until you get the return confirmation from us.
We’ll send you a confirmation email as soon as the claim has been processed. This may take up to four weeks. There is no return fee for approved claims.