Oh, that’s probably because something went wrong with your order! If your order didn’t go through, but the amount was charged or reserved anyway, then we’ll refund you within 1-5 working days. The refund is made using the same payment you used when placing the order.
If you suspect that your order has gone through but you still have not received your order confirmation, the email address may have been entered incorrectly. Please contact our customer service here, and we will help you further!