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Nelly Help Center
Returns
Return Questions

Can I return sale/outlet items?

Yup, you can return sale and outlet items as long as you follow our return conditions!

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Articles in this section

Have you received my return?
Does a return cost anything?
How long can I return things?
Can I get the same discount again if I want the same item in a different size?
I registered a return, but I decided to keep the items after all. What do I do?
I accidentally registered two different returns for the same order. What should I do?
I already sent a return, but I forgot to register one or more items online. What now?
Can underwear, makeup and jewelry be returned?
Can I return sale/outlet items?
I have sent my return to the wrong company

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