You have 14 days to decide if you want to keep the products, from the date you received the package. The products must be shipped back in good condition and well-packaged. For more information about your right of return, see our General Terms & Conditions here.
Psst! Make sure to stick the new return label over the old one!
Register your return online
It's important that you register your return online under "My Pages" so the return process and refund will be as quick and smooth as possible. If you want, you can also use our return slip which you can download here.
Sign in on your account. Under My Pages, click on Make a return. Then go to Register return to get started. There will be instructions that you can follow all the way.
Make sure you select all the items you want to return before moving on to the next step, so that you don’t register multiple returns on the same order.
Can't find your order, or did you place your order without an account? Then you can register your return here. Enter you email address and order number. If that's not working either, then just contact us here and we'll help you out!
You will receive a return label when the registration is complete.
If you decided to order new items, then you need to go to the checkout to complete your new purchase after you're done registering your return.
Pack the items and attach the return label
You can use the original packaging for the return. If you no longer have the original packaging, then of course you can use something else, as long is it's sturdy.
Print off the return label and stick it to the package.
Send your package
Bring the package to a DHL point. Don’t forget to save your receipt until you get the return confirmation email from us.